Refund policy

Refund & Return Policy

At FlyingCart, we are committed to providing quality products and a great shopping experience. If you receive a damaged, defective, or incorrect product, we're here to help.

By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.

Return Eligibility ✅

We accept return requests only under the following circumstances:

The product received is damaged during transit.
The product is defective or not functioning as intended.
You received an incorrect item.

To be eligible for a return:

The request must be submitted within 7 days of receiving the order.
The product must be unused and returned in its original packaging along with all accessories, manuals, and promotional items (if any).
Clear photos or an unboxing video may be required to verify the issue.

Non-Returnable Items ❌

Returns are generally not accepted for:

Change of mind after purchase.
Incorrect product or variant selected by the customer.
Products that have been used, damaged due to misuse, or altered after delivery.
Products returned without original packaging or accessories.
Return requests made after the applicable return period.

Refunds 💰

Once your returned product is received and inspected, we will notify you of the status of your request.

If your refund is approved:

Prepaid Orders: Refunds will be credited to the original payment method within 5–7 business days, depending on your bank or payment provider.
Cash on Delivery (COD) Orders: Approved refunds will be processed via bank transfer or another mutually agreed method after the required account details are provided.

Shipping charges, if applicable, are generally non-refundable unless the return is due to an error on our part.